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IT FAQ

Winnipeg IT questions. Straight answers.

This IT FAQ Winnipeg businesses rely on answers the questions we hear most about managed IT, support, security, cloud and backups.

FAQ

Managed IT services

What does an IT company in Winnipeg do?

A managed IT company looks after your technology end to end: monitoring, security, backups, help desk support, cloud services and planning, so your business runs without technology getting in the way.

How much do IT services cost in Winnipeg?

Cost depends on your number of users and devices and the coverage you need. After a short assessment you receive a written quote, so you know the cost before anything starts.

Can you take over from our current IT provider?

Yes. We handle the transition, collect passwords and documentation, audit what is in place and make sure nothing is lost during the handover.

Do you only work with Winnipeg businesses?

Winnipeg is home base and our focus. Finch Computers also supports clients across Canada, the United States and the Caribbean.

FAQ

Managed IT Services

What is included in managed IT services?

Monitoring, patching, help desk support, security, backup management, documentation and strategic planning, all covered under one agreement. The exact scope is written into your agreement before work begins.

How is managed IT priced?

Pricing is based on the number of users and devices and the level of coverage you need. After an assessment you receive a written quote, so the cost is clear up front.

Is managed IT worth it for a small business?

For most businesses with five or more staff, yes. The cost of a single serious outage or security incident usually exceeds a year of proactive management.

FAQ

IT Support and Help Desk

Do you offer remote IT support?

Yes. Secure remote support is how Finch Computers delivers help desk and maintenance work, and it is faster and more cost effective for the vast majority of issues. Physical tasks, such as swapping hardware, are handled by your staff or your hardware vendor, with our guidance.

Can I get IT support without a monthly contract?

Talk to us about your situation. Most clients get the best value from a managed agreement, and we can discuss options during your consultation.

What kind of problems can you help with?

Email, Microsoft 365, computers, servers, networks, printers, security alerts, software and anything else your team uses to get work done.

FAQ

Cybersecurity

Is my small business really a target?

Yes. Most attacks are automated and opportunistic. They look for weak passwords, missing updates and unprotected email, regardless of company size.

What should we do first?

Turn on multi factor authentication, confirm your backups can be restored and make sure every device has current endpoint protection. We can assess all three quickly.

Can you help us meet cyber insurance requirements?

Yes. We implement and document the controls insurers ask about, such as MFA, endpoint protection and tested backups.

FAQ

Cloud and Microsoft 365

How long does a Microsoft 365 migration take?

It depends on the number of users and the amount of data. Most small business migrations are planned and completed in a matter of weeks, with the cutover done outside business hours.

Should we move our server to the cloud?

Often, but not always. We look at your applications, internet connection and budget and recommend what actually makes sense.

Can you clean up our existing Microsoft 365 tenant?

Yes. We regularly audit and fix security settings, licensing and file structures in existing tenants.

FAQ

Backup and Disaster Recovery

Doesn’t Microsoft back up our Microsoft 365 data?

Microsoft keeps the service running, but its retention is limited. A separate Microsoft 365 backup protects you from deletion, corruption and ransomware.

How often should backups run?

Critical systems are typically backed up multiple times per day. We set the schedule based on how much data you can afford to lose.

How do we know our backups work?

We test restores on a regular schedule and report the results to you.

FAQ

Networks and Infrastructure

Do you work with Ubiquiti UniFi equipment?

Yes. We design and manage UniFi networks along with other business grade firewall and Wi-Fi platforms.

Can you manage our network remotely?

Yes. Modern network equipment is managed and monitored remotely, which means faster changes and less downtime.

Do we still need an on site server?

Some businesses do, many do not. We assess your applications and recommend the right mix of on site and cloud.

FAQ

vCIO and IT Consulting

What is a vCIO?

A virtual Chief Information Officer provides strategic IT leadership on a part time basis: planning, budgeting, vendor management and risk oversight.

Do you build custom software?

Yes. We build custom business applications and automation, typically in Python and Django, when standard software does not fit your workflow.

Is IT consulting available on its own?

Yes. Consulting and vCIO services are available alone or as part of a managed IT agreement.

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