Question: What is remote Support?
Answer: Remote or Online Support is a way for us to save you time and frustration by providing you with instant access to quality computer support help. We can fix most problems Online directly over the Internet and we can do it right now.
Whether you are a home user, home-based business user or small to mid sized company our remote support services allow us to assist you in solving your computer problems and answer your computer questions now. By taking control of your desktop via our remote control technology we can perform the necessary tasks to get your computer to perform as it did the day you took it out of the box. This is all done directly over the Internet saving you time and frustration.
 
 |
| BMC & Bomgar Speed Resolution | |
|
Remote access software that integrates with BMC® Remedy®
Service Desk ticketing system.
• Begin remote desktop control from Service Desk application. • Record logs from remote desktop support sessions. • Populate knowledgebase with videos of resolved remote support sessions. |
 |
|
Unattended Support with Jump™ Bomgar's patent pending
Jump Technology™ is our solution for virtual desktop control
of unattended computers. |
|
 |
PC Remote Access Software Bomgar's new technology enables secure virtual support.Support Unattended PCs |
|
With a 505% revenue growth over a brief 3 year period,
Bomgar™ was recognized as the 12th fastest growing company
of the Rising Star award for the Deloitte 2007 Technology
Fast 500.
Special thanks to our customers. Your feedback and insight continue to drive our innovation.  Bomgar™ Recognized in Deloitte Fast 500 |
|
Ownership – Better than SaaS |
|
 |
"a direct link into problem Windows and Mac machines" |
 |
"more secure than hosted systems" |
 |
"one of the best help-desk support solutions examined by the CRN Test Center" |
|
Secure Virtual Support Bomgar's remote access
software is "designed and implemented with security best
practices in mind." Bomgar™ offers "Secure
remote control of PCs and servers; the only remote control
appliance that enables help desk sessions and collaboration" |
|
The B100 for the 1-Man Help Desk No one needs to know you're a one-man support team. Wow your customers with the B100! Learn more about our PC remote access software solution for the little guy. |
|
 |
May 7, 2007 Bomgar B100™ Version 9.2 "one of the more cost effective solutions around" |
Remote Access Software for PC
| Bomgar™ is the most advanced PC remote access software for the most ubiquitous operating system. Gain remote desktop control of Windows™ 95-Vista™, Server 2003 and Windows Mobile™. | |
|
|
|
| Control Mac: Support a Designer | |
|
|
Bomgar supports remote desktop control to Mac. Access and support Mac desktops from a Windows or Linux computer. |
Support Linux PCs
|
Linux support is now included in Bomgar's newest remote
access software release. Support for Linux enables you to expand your remote support services & see the ROI from Bomgar™ remote access software even sooner. Bomgar™ 10 | New remote access software >
|
|
Accelerate
ITIL® Compliance
Is ITIL® compliance an elusive dream that gives you sleepless nights? Bridge the gap between incident management and problem management, and supercharge the support process using Bomgar™ remote access software. Bomgar's remote access software can help your help desk streamline its ITIL® compliance efforts. |
|
 |
Accelerate ITIL Compliance > |
|
Span the
Incident Resolution Gap
Many remote access software solutions track components of the support process but do little to address incident resolution. Bomgar's enterprise
remote desktop support solutions can help your help desk
span the incident resolution gap. |
|
Put "Ownership" back in TCO
Our
software-as-a-service competitors talk about TCO, even when
there's no ownership involved. |
|
 |
|
Screen Sharing Technology also allows us to train and answer computer software & hardware related questions quickly and efficiently. Now you can show us the error instead writing it down or telling us from memory. Our clients love the fact that we can show them how to run a program, install software, set up their email, etc instead of simply telling them and hoping they remember all the steps. Remote Support allows us to help you today - right now - no more scheduling appointments or extended downtime. No more headaches and confusion. Just quality computer support when you need it!
Click here for Remote Support Request
Question: How much does remote support cost?
Answer: $40.00 per hour. After the first hour, billing is charged at $10.00 per 15 minute increment.
To schedule an remote session or ask a question please Click here for Remote Support Request
A Finch Computers technician will contact you shortly to provide assistance.
We want to be responsive to your questions and issues. If you are submitting a technical support question or problem please be as detailed as possible. Please help us by including the exact error message or screenshot and a detailed description of your problem by filling out the Remote Support Request form. We look forward to helping you.
